‘Unconscious bias’ has not enjoyed the best of reputations over the last few years, with much training labelled ineffective, and concerns around the concept being used to justify what is actually fully conscious, overt prejudice. So is it just fact that everyone is biassed on a purely subconscious level? And if so, what should HR and EDI professionals do about it? Academics Keon West and Pragya Agarwal advise.
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