For years, we've been told burnout is something individuals need to fix with better habits, stronger resilience, or another meditation app.
But what if we've been asking the wrong question?
In this episode, former Deloitte Chief Well-Being Officer and author of Hope is the Strategy, Jen Fisher shares why burnout is often the outcome of broken workplace systems—not broken people. Together, we explore hope as a practical leadership strategy, why organizations continue admiring the data instead of changing behavior, how AI is reshaping humanity at work, and why the next generation may be our greatest reason for optimism.
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Timestamps:
00:00 — The question that opens every interview: "Who are you?"
01:25 — Burnout forced Jen to redefine success
03:40 — Becoming one of the world's first Chief Well-Being Officers
08:00 — Why every large organization needs someone responsible for well-being
12:00 — We've collected enough data. Now we need strategy.
16:15 — Why AI can't replace hope
17:00 — Hope isn't wishful thinking
20:15 — The three components of Hope Theory
23:00 — Burnout is becoming a systems problem—not an individual problem
26:00 — What employees can actually control
31:00 — Building the business case for well-being at Deloitte
36:45 — Which industries are making progress
41:00 — Jen's non-negotiables for mental fitness
42:15 — AI, humanity and the future of work
45:00 — Why young people give Jen hope
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