In today's episode, we're thrilled to welcome Doug Knoll—lawyer turned mediator, peacemaker, and author of the upcoming book Empathy Leadership. Doug takes us on a fascinating journey from his early career as a trial lawyer to his transformative work inside maximum security prisons, where he's taught hardened ex-gang members how to de-escalate conflict in seconds. Doug reveals the neuroscience behind "affect labeling," a powerful technique that calms even the most heated disputes by simply naming emotions. He shares compelling stories—from mediating high-stakes corporate battles to life-changing moments inside prison walls—and explains how this skill can be life-changing, whether in boardrooms, families, or everyday interactions.

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