In This Episode: What Happens to Ask Leo and MacMost as AI Evolves? When we first touched computers.
This week the TEH Podcast is hosted by Leo Notenboom, the “Chief Question Answerer” at Ask Leo!, and Gary Rosenzweig, the host and producer of MacMost, and mobile game developer at Clever Media.
00:00 GR & LN: How can Ask Leo and MacMost change to survive the AI future?
LN: not uncommon for me to take a question I’ve been asked and plop it into Claude and get a decent answer. (Updated example at How I Use AI at Ask Leo!)
What does this mean for tech support future?
06:58 Challenges with AI content accuracy
GR: Still a lot of hallucinating, and not understanding old vs new, and too much agreeing with the asker.
Dealing with lists
People don’t know how to ask the questions
14:53 AI limitations in suggesting and automating tasks
It won’t correct you when it should
17:32 Asking AI to clarify terminology
Phrasing questions right
Pointing people in a new direction. Educating about new stuff.
We do demonstrations of details.
26:05 Planning for a future pivot in tech support
27:34 GR: “I don’t have to run faster than the bear, I just need to run faster than you.”
34:43 Automating log checks with Claude
39:49 Learning to code and problem-solving with AI
45:40 Talking about the old Mac Pro
Not openable and fixable
50:00 When I first touched a computer
Ain’t it Cool
52:00 GR: Project Hail Mary
57:00 LN: QI – (Quite Interesting – BBC / Amazon Prime Britbox)
