If you ask three technicians how a process gets done in your SPD, there's a good chance you'll get three different answers. So how do you get everyone on the same page? In this week's episode of "Built Different: Training in SPD," Jhmeid Billingslea joins the conversation to explain why standardization is about much more than writing another SOP. He breaks down the difference between policies and SOPs, why the best processes are built with frontline technicians, and how clear expectations help teams work toward the same goal. If you're ready to get every shift moving in the same direction, you won't want to miss this conversation!
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