"Go get us three quotes" sounds like a responsible first step when a church is planning a sound, lighting or video upgrade. In this episode, Jake Gosselin and Luke Jackson explain why it so often sends a project sideways before it starts, and who really needs to be in the room.

They talk through why a church AV system is a specialized construction project and not a commodity, why the companies you call sometimes never call back, and what happens when a church chooses the best number instead of the best partner. You will also hear the questions to ask any AV partner before you hire them, why senior leaders belong in the conversation from day one, and why the real test is how well a system serves the volunteers who run it on a Sunday morning.

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