Jennifer is the author of "When Sorry Isn't Enough: Making Things Right with Those You Love". She explains the importance of and how to apologize.
3:00 How to eliminate old scripts 5:00 Different apology languages 10:30 Assuming the worst 13:00 Don't let offenses build up. Apologizing is a muscle 15:00 Forgive vs Forget 17:00 What is forbearance? 23:00 Apology body language 27:00 Treating like a pagan or a tax collector? 29:00 Write out apologies?
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