Jennifer is the author of "When Sorry Isn't Enough: Making Things Right with Those You Love". She explains the importance of and how to apologize.

3:00 How to eliminate old scripts
5:00 Different apology languages
10:30 Assuming the worst
13:00 Don't let offenses build up. Apologizing is a muscle
15:00 Forgive vs Forget
17:00 What is forbearance?
23:00 Apology body language
27:00 Treating like a pagan or a tax collector?
29:00 Write out apologies?

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