Many leaders struggle with knowing when it is time to coach and when the issues they are experiencing with a team member have drifted into a performance issue that calls for performance management. In this episode, Alex Dorr, CEO of Reality Based Leadership, shares a Reality-Based approach to help you make that distinction, along with several tools to coach or manage performance based on the conversation you need to have.

Episode Highlights:

00:00:18 Why this episode: when to coach vs. manage performance

00:01:06 The dirty secret: the tools only work with the willing

00:03:40 When coaching works and when it doesn't

00:05:28 The five-step process

00:06:46 Step 1: Diagnose story, relationship, or performance

00:11:40 Step 2: The Edit Your Story tool

00:14:07 Step 3: The Feedback Frame

00:19:43 Step 4: Seven performance conversation questions

00:21:51 The Performance Coaching Agreement

00:26:06 Final reflection: your next right conversation

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