In this episode, hosts Frank La Vigne and Andy Leonard sit down with Lawrence Snapp, CEO and board member of TrustScale, an innovative AI trust and verification platform. Together, they explore the crucial topic of trust in artificial intelligence—how hallucinations from AI models can spiral out of control and why it’s essential to catch them early.
Lawrence Snapp pulls back the curtain on TrustScale’s journey from early AI and translation work in the 1980s and call center solutions, to its modern-day mission: empowering humans to verify and trust AI outputs with products like Argus.
You’ll hear about real-world impacts in fields like healthcare, legal, and research, learn how TrustScale’s deterministic engine outpaces humans in hallucination detection, and dive into debates around truth, trustworthiness, and the future of configuring AI values. Whether you’re an industry veteran or just curious about how we build trustworthy AI, this episode is packed with insights on technology, responsibility, and the power of rigorous engineering.
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Time Stamps
00:00 Funny AI-generated story
03:37 Company's Evolution from Translation to AI
07:32 Developing the TrustScale engine
11:35 Using AI for collaboration
13:39 Building a trust scoring system
18:12 Working at BASF and AI testing
19:32 New developments in voice assistants
23:41 Trust scale and company confidence
26:13 AI mishap in medical drama
32:48 Overcoming AI recency and cost challenges
36:54 AI's impact on career growth
38:50 Interviewing and developing talent
43:31 Starting with Polaroids and AI goals
46:54 Discussing TrustScale and AI interactions
50:42 Empowering AI customization for users
51:45 AI ethics discussion in Los Altos
