Technology can help your dental practice do more—but it shouldn't replace the human experience that keeps patients coming back.
In Part 2 of our conversation with Cory Pinegar, CEO of REACH, Dana Pardue and Sandy Pardue continue the discussion about the future of the dental team, beginning with the balance between automation, AI, and personal connection.
Cory explains why technology should amplify good people rather than eliminate them and why some responsibilities are perfect candidates for automation while others still require empathy, communication, and human judgment.
The conversation then turns to another major challenge: visibility. How do you know whether your front office is actually succeeding?
Cory shares how REACH establishes clear expectations and measures outcomes so practices and team members can see what success looks like. From there, the discussion gets into some of the biggest opportunities practices routinely struggle to address—missed calls, overdue recare, outstanding insurance, unscheduled treatment, and patient conversion.
In this episode:
• How to balance AI and automation with the human patient experience
• Why technology should amplify good employees rather than replace them
• How clear expectations improve team performance
• Why measuring outcomes creates better accountability and coaching
• How REACH tracks performance and defines success
• Which administrative responsibilities can be supported remotely
• Why recare and unscheduled treatment often get pushed aside
• The revenue impact of unanswered incoming calls
• How AI-powered tools can support call coaching and insurance follow-up
• Why continuous training matters long after onboarding
• What Cory believes will differentiate the highest-performing dental practices of the future
The takeaway? Growth may already be sitting inside your practice.
Missed calls. Overdue patients. Unscheduled treatment. Insurance follow-up. Better conversion.
The opportunity is there—but practices need the people, systems, visibility, and capacity to act on it.
Learn more about REACH
Visit getreach.co to learn more and schedule a conversation directly with a member of the REACH team.
You can also connect directly with Cory Pinegar on LinkedIn or Facebook.
Part 1 is available now. Start there for our conversation about staffing, remote team integration, training, technology, and creating more capacity for your dental team.
Dental Drill Bits with Dana Pardue and Sandy Pardue brings you practical strategies for building a stronger, more productive and profitable dental practice.
