ERP implementations and AP automation initiatives are well-known for introducing meaningful change into organizations. Veterans of ERP consulting learn quickly that change management is easy fto minimize during project planning but hard to ignore when deployments run into go-live challenges.
Our guests on this episode are Don Anderson, a senior lecturer at the University of Georgia's Terry College of Business and co-founder of SC&E Partners, and Brendan Coffey, director of revenue at Mekorma.
Both Don and Brendan are students of organizational management and we begin the discussion by examining some of Don's research that relates specifically to modernizing technology on finance teams. Don shares some of the surprising findings of his own research in this field, including the balance that leaders must find when working to improve processes while keeping staff engaged. And we discuss how AP teams adapt to the introduction of modern AP automation capabilities. The reaction can vary widely depending on the legacy approach and factors like team size, industry, geography, and more.
We also explore the concept of openness to change, what the research tells us about team success, and the advice that Don and Brendan would give to a team embarking on a new AP technology project today.
More from Mekorma:
Why does change feel different in Accounts Payable?
The conversation doesn't end here. In our whitepaper, AP Resistance Isn't Pushback. It's Pattern Recognition, we take a closer look at why AP teams may approach system changes with caution, and what their questions can reveal about risk, control, and readiness.
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