In this episode, Bryan welcomes back Trevor Matthews from Refrigeration Mentor for a conversation focused entirely on nailing a job interview in the HVAC and refrigeration trades — whether it's a technician's very first shot at breaking into the industry or an experienced tech looking to move to a new company or specialty. Trevor opens up about his own rocky start, admitting he cycled through roughly 25 different jobs before landing in refrigeration and that he struggled with confidence in early interviews because he assumed he needed a deep resume of experience. What actually got him hired, he says, was being coachable: showing up willing to learn and do what was asked, even if that meant starting by sweeping floors.
For technicians just entering the trade, Bryan and Trevor lay out a practical playbook. Research the company before reaching out — knowing what services they offer, how long they've been in business, and what type of work they do builds instant trust. Cast a wide net rather than sending out only a handful of applications, and don't get discouraged by rejection; both hosts stress "pleasant persistence" as the key to standing out, following up warmly without becoming a nuisance. Trevor shares a story about motivational speaker Les Brown showing up at a radio station day after day until he finally got a chance, as a reminder that repeated, respectful effort pays off. They also recommend creative approaches like recording a video resume tailored to a specific company, and getting ahead on certifications such as EPA 608, confined space, first aid, or defensive driving before ever applying, since these small credentials can make a hiring manager's decision much easier.
The conversation then shifts to technicians pursuing their next opportunity rather than their first. Bryan explains that many larger companies route candidates through HR before they ever speak with a service manager, and that each conversation requires a different tone: HR wants to hear about safety, a clean driving record, and reliability, while a service manager wants to know how you'll bring value to customers and the team. Both agree that driving records have become a surprisingly major factor in hiring, given how much liability and cost a company takes on with every vehicle on the road. They also encourage candidates to ask people already working at a company for an internal referral, since a warm introduction dramatically increases the odds of getting hired, and many companies even offer referral bonuses that make current employees eager to help.
Finally, Trevor and Bryan get tactical about interview performance itself. They recommend using AI tools to generate likely HR and technical interview questions, then practicing out loud with a spouse or friend to shake off the "rust" of not having interviewed in years. Confident humility comes up repeatedly: it's far better to admit "I don't know that term" than to bluff, and to speak with genuine curiosity about the trade rather than reciting a list of accomplishments. Trevor illustrates how a candidate can talk through a hypothetical service call step by step to demonstrate real troubleshooting knowledge, even without hands-on experience in that specific niche. The pair close by touching on soft skills like conflict resolution and building good relationships with dispatch, and Trevor shares where listeners can connect with the Refrigeration Mentor community for more training and support.
Topics Covered
- Why Trevor initially struggled with confidence in early job interviews
- Researching a company before applying or interviewing
- Casting a wide net and using "pleasant persistence" instead of giving up after a few no's
- Standing out with a tailored video resume
- Getting certifications early: EPA 608, confined space, first aid, defensive driving
- Why driving records and vehicle safety matter so much to HVAC/R employers
- The difference between talking to HR versus a service manager
- Asking a current employee for an internal referral
- Avoiding negativity about past employers during interviews
- Using AI to prepare likely interview questions, then practicing with a real person
- Confident humility: admitting what you don't know instead of bluffing
- Demonstrating resourcefulness through podcasts, courses, and industry resources
- Talking through a hypothetical service call to show troubleshooting ability
- Soft skills, conflict resolution, and building relationships with dispatch
- Trevor's own story of landing his first refrigeration job in Australia
- Where to connect with Trevor and the Refrigeration Mentor community
Learn more about all the great resources Trevor offers through Refrigeration Mentor at https://refrigerationmentor.com/.
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