Most business problems are misdiagnosed. Jonathan Green talks with operations and leadership consultant Jon Bassford about how to actually diagnose your organization — from management style to culture to broken systems — why the same idea gets ignored from the inside but embraced from an outside voice, and how to bring AI into a company without triggering fear or negativity.

Key Takeaways: • Diagnose the whole organization — management style, operations, culture — not just the symptoms • The same idea is dismissed internally but embraced from an outside consultant; use that dynamic • Help leaders vet ideas and make decisions — don't just hand them more options • Introduce AI into the organization gradually (start in meetings, build comfort) • Don't let the team sink into negativity about AI — lead them through it

Notable Quotes: "It's everything from our management style down to the smallest systems." — Jon Bassford "Someone brought the exact same idea from outside — and suddenly it landed." — Jon Bassford

Connect with Jon Bassford: LinkedIn: https://www.linkedin.com/in/jonbassford Website: https://think-lateral.com Personal: https://johnbassford.com

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