A staff member unhappy with one of your decisions skips you and goes straight to the board chair. If the chair entertains it, your ability to lead takes a hit that is very hard to repair.

In this episode I share when this happened to me as a chief executive, as well as what I've learned about responding in a way that strengthens the organization's effectiveness and my leadership. I also cover four ways to future-proof your organization, from a written plan with your board chair to a validated staff engagement survey, and four traps that look like solutions but aren't.

Chapters:

00:00 When staff go around you to the board
01:24 The three moments it tends to happen
02:38 The first time: brought in to right the ship
05:47 The call on the last night of the conference
09:34 The second time, and my resignation
10:46 The third time, as an interim executive director
15:09 Three meetings to repair the damage
20:37 Four ways to future-proof your organization
26:07 Four traps that look like solutions
29:13 Homework, and what to do if it is happening now

This episode answers the following questions:

  • What do I do when a staff member complains about me to the board?
  • Should my board chair meet with my staff without telling me?
  • How do I stop employees from going around me to the board?
  • When should staff go directly to the board of directors?
  • How can a nonprofit board measure staff morale without undermining the executive director?
  • Should my nonprofit use a 360-degree evaluation to evaluate me as executive director?
  • What do I do when my board chair has undermined me with my staff?

Links mentioned in this episode:

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