How comfortable are you with conflict? If you’re like most people, you avoid it as much as possible and when you can’t avoid it any longer, you have coping mechanisms that might not serve you well. Regular conflict at home or in the workplace takes a toll on our overall wellbeing. The good news is that no matter how you feel about conflict now, you can learn to navigate it with confidence.
My guest today is an expert on human behavior and leadership. Jennifer McCabe is the founder and CEO of Pluck With Purpose, which teaches relationship and leadership skills to professionals and nonprofits both online and in person. The core of Jennifer’s work is based on the Four Skills for Relationship Competency. Join us for this conversation about resolving conflict, that’s full of practical tips and examples.
What you’ll hear in this episode:
The importance of learning to deal with conflict
Jen’s HUGE vision
Being at peace with what is coming at you
Overview of the Four Skills for Relationship competency:
Empathic Listening
Empathy
Congruence
Unconditional Positive Regard
Being equipped to relate and take care of yourself
How to use empathic listening
Do you want to be right OR do you want to understand the other person?
When to choose empathy
Knowing when to use each skill—and how to integrate them into your relationships
Suspending judgment/maintaining integrity
Unconditional Positive Regard brings a soft energy to the conflict
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