Why Hospitality Should Study Retail (And Vice Versa)

Liza Amlani, The Chief Merchant, spent 20 years as a merchant at Ralph Lauren. She now studies what retail can teach hospitality.

The parallels are closer than you think.

Both industries live and die by customer experience. Both rely on frontline workers whose voices too often get ignored. Both are trying to figure out how to bridge strategy from the corporate office to what actually happens on the floor.

Liza translates retail's playbook for hoteliers who want a fresh perspective on customer experience, employee voice, and what the future of guest engagement actually looks like.

Visit retailstrategygroup.com.

Actabl, they give you the power to profit. Visit actabl.com.

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