Training one person is hard. Training 750,000 people, in more than 80 countries, spread across frontline shifts, event security and executive teams, is a different problem entirely.

In this week's episode of The Mindtools L&D Podcast, Ross G and Claire Gibson are joined by Brent O'Bryan, Senior Vice President of Global Training and Talent Development at Allied Universal, to explore what L&D looks like at genuinely massive scale.

We discuss:

  • Why 750,000 employees are never one audience
  • How to choose between the LMS, the classroom and virtual training
  • The role of AI and automation in training frontline workers at scale.

Brent and Ross G first got talking about this after Brent shared The Josh Bersin Company's research on dynamic enablement. You can read the executive summary of The Definitive Guide to Corporate Learning: From Static Training to Dynamic Enablement on the Josh Bersin site.

In 'What I Learned this Week', Claire shared the world's smallest Fringe venue, a chicken coop in the Pear Tree garden in Edinburgh. Brent recommended The Surprising Power of Reflection, an episode of Trevor Ragan's The Learner Lab podcast, on why reflecting after learning can beat a second round of practice. Ross G shared Garner interference, a cognitive science effect named after Wendell Garner, in which irrelevant information slows people down.

For more from Mindtools Kineo, visit our new website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills.

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