Tony Graham of XPO talks about their partnership with Samsara; AI; the importance of gaining employee buy-in; & driving impact with new technology solutions.
IN THIS EPISODE WE DISCUSS:
[01.18] An introduction to Tony and his nearly 30-year career journey at XPO.
[02.35] An overview of XPO, what they do, and how they help their customers.
"We have about 300 locations, 22,000 employees – we moved 16 billion pounds of freight last year!.. So we play a pretty important role in the North American supply chain."
[03.45] Re-investing in LTL – how XPO has evolved over the past few years.
[04.57] The importance of technology at XPO, and why they're committed to investing in proprietary systems.
"Technology is a big part of our DNA, it's infused into every aspect of our business."
[06.13] From dock operations to immediate employee feedback, how AI is driving results for XPO.
"AI helps to improve the customer experience at every touchpoint."
[09.11] How XPO determined they needed a partner, and why they chose Samsara.
"We're very proud of our proprietary technology so to go outside of that box wasn't an easy choice… But we wanted to better support our drivers… And we knew it wasn't going to be a one-size-fits-all, so we wanted a partner that could grow with us."
[11.04] Tony's advice for other businesses looking to find the right match.
"It all starts with: what are the problems you're trying to solve, and what are the goals you're trying to achieve?"
[12.13] From in-cab cameras to digitizing maintenance, how XPO leverage Samsara solutions to tackle challenges and drive value.
[14.14] How XPO navigate change management and effectively roll out technology to frontline employees and gain buy-in, particularly from drivers.
[17.17] How technology will make an impact at XPO over the next five years.
RESOURCES AND LINKS MENTIONED:
Head over to Samsara's website now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on LinkedIn, Instagram, YouTube, Facebook and X (Twitter), or you can connect with Tony on LinkedIn.
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