Before you can close a performance gap, you have to make sure you’re going after the right one.
As leaders, it’s easy to make assumptions about why someone isn’t achieving the expected results. We may believe we know what’s missing, but if we haven’t taken the time to properly identify the gap, we could end up solving the wrong problem.
In this episode of The Gapology Guys, Mark and Brian discuss how to follow the Gapology Framework to identify the actual performance gap rather than jumping to conclusions.
We explore how to:
*Follow the Gapology Framework to identify whether you're dealing with a Knowledge Gap, Importance Gap, or Action Gap.
*Use the Gap Analysis process to clarify what is actually preventing the expected results from being achieved.
*Apply the Habit Ladder to examine whether we've done our part in the Communication, Understanding, and Agreement steps before expecting the desired behaviors and results.
The bottom line? Don't assume you know the gap. Take the time to identify it, understand it, and make sure you've done your part before deciding how to close it.
Join us as we explore another practical way to help leaders achieve their greatest potential.
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