Feedback--it's a word that can have scary implications--would you agree? Today's show is about how to use feedback and honesty to build a thriving business. Often we forget that feedback can have a very positive connotation, and not just the sense of dread when we hear the word.
One of the many ways to build and grow a thriving business is to cultivate honest feedback from co-workers, colleagues, and clients. Keeping the lines of communication open is key, even when constructive criticism is necessary, and keep in mind that even constructive criticism can foster a growth environment if done properly.
What you'll hear in this episode:
On your team, give people time to air grievances with no repercussions if you ask for honest feedback
Feedback allows honesty without mean-spiritedness
Feedback can create a safety net and even be productive (A Columbia University study gives some further info)
Feedback can create opportunities to build confidence and skills, thus empowering "your people"
One key is to give immediate and frequent feedback--don't wait!
Be positive and specific in feedback, giving more positive than negative
In giving negative feedback, follow up with a suggested solution
Don't be mean with feedback, but be firm--and be curious about the WHY?
How to be objective and specific in order to more forward with feedback:
Be clear about expectations
Be specific about guiding them toward improvement
Follow up with them in the near future
There you have it--ways to create a growth environment based on feedback . It's another piece to game-changing your business!
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