In this episode of Front Cover: A Rough Notes Podcast on the Agency Intelligence Podcast Network, pulling from the archives, Jason Cass sits down with Randall Boss, Certified Risk Manager and Certified Risk Architect at Ottawa Kent Insurance Agency (now part of HIGHSTREET Insurance Partners), the agency featured on the July 2012 cover of Rough Notes Magazine.
Key Topics:
What landing the cover of Rough Notes in 2012 meant to Randall
The job site tragedy that moved Randall from policy pusher to risk management
Why following the risk management steps matters more than simply knowing them
Building Emerge Apps and oshalogs.com with his son to give clients OSHA tracking tools
Joining HIGHSTREET in 2019 and getting through five computer system changes
Why showing up every day and hands-on relationships still define the business
The $40,000 agency bill loss on a trucking account and the lesson it taught
Seeing AI as a thought partner and accelerator, not a replacement for people
How AI speeds software to market, but training and selling keep customers
Advice for newcomers and why preventing losses is where Randall hangs his hat
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