Joy Sharma, who leads CTC's seven-figure service offering, joins Richard with one goal: give every 7-figure ecommerce brand a clear BFCM prep playbook before the season hits.
They walk through five areas in order from least to most impact.
Housekeeping: Make sure your ad account billing limit is higher than your expected spend. Check your Commerce Manager, confirm your pixel is firing with 90%+ match rate, and clear any blockages before November.
Offer: Your discount needs to be 20% or higher. Anything below that doesn't register. Simplify it — no tiered structures, no math for the customer. If your BFCM customers have weak LTV, build bundles around AOV instead of chasing subscriptions. And have something for your whales — Joy has sold $1,000 bundles for brands with $50 products. People don't realize how rich their best customers are.
Email and SMS: Run at least three emails a week during the pre-Black Friday period. One email a day during Black Friday week. Up to three emails on Black Friday and Cyber Monday. Immediately after Cyber Monday, run a two-day extension. Then shift to a free shipping cutoff sale. Most brands stop on Cyber Monday. That last window has a lot of revenue left in it. Send on your peak hours — use your historical data to find them.
Landing page: The homepage is the hero. Run your ads there. Add a countdown timer, a sticky bar, slashed prices in a different color, and at least three product blocks (bestsellers, highest AOV, highest margin). Build a whale bundle. Turn off your evergreen first-time-buyer pop-ups.
Creative (highest impact): CTC's research across hundreds of brands found that BFCM-specific ads drive only 30% of total Meta spend during the holiday period. Evergreen carries 70%. Don't sacrifice October ad production to make more November ads — October ads spend 50% more over Q4. But nobody makes enough Black Friday ads. One brand went from $5K a day to $55K a day by making 1,500 ads. Creative hierarchy: frames first, then catalogs with sale creative, then statics with offers overlaid, then video remixes of top performers, then new creator content if you have capacity.
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