Final mile is not simply the last step in the delivery process — it’s also the final moment of truth, where the customer experience is either won or lost for many companies. But delivering on that promise is getting harder. Expectations for speed, visibility, flexibility, and reliability continue to rise, while operational complexity keeps growing. ... Read more

The post [Video] Final Mile Excellence: What Separates The Best From The Rest appeared first on Talking Logistics with Adrian Gonzalez.

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