573. Friction Tax: How Small Inefficiencies Drain Your Productivity with Kathi Burns

The average entrepreneur wastes at least four hours a week on things they shouldn't be doing. Kathi Burns says that adds up to about $78,000 a year.

My guest, Kathi Burns, calls it the "friction tax," the cost you pay silently every day when things don't flow smoothly through your business. Kathi is an operational architect and a board-certified professional organizer with 22 years in the industry. She has been featured in O, The Oprah Magazine, on Good Morning America, and in Martha Stewart Living. She is also the author of How to Master Your Muck and Organizing with Tetris. Before all of that, she was a U.S. Coast Guard-licensed captain delivering yachts.

In this episode, we get into:

✅ What the friction tax is and how to spot what you're paying
✅ Why the bottleneck is so often the owner, not the team
✅ The one fill-in-the-blank question that shows what your company depends on you to do
✅ Kathi's FLOW framework: Filter, Logistics, Operate, Withdrawal
✅ Why you should build your structure before you add AI
✅ The four folders that keep your digital files findable

If you've ever felt like your business runs you, this conversation will show you where to start letting go.

Listen now!