Mastering the Basics of CX, from Luxury Watches to Lighting

This week on The Modern Customer Podcast, Andrea Felixon, Director of Customer Connections at Quoizel, talks about mastering the basics of CX.

For nearly a century, Quoizel has delivered beautifully crafted lighting built on quality, trust, and lasting relationships. You'll hear how Andrea's career has taken her through a variety of companies, from luxury retail to airports to hospitality, cable, healthcare, and now the home furnishings industry.

You'll also learn how her passion for creating customer-focused cultures brings engaged employees, operational excellence, and thoughtful innovation together to deliver exceptional customer experiences.

Listen to the full episode to hear how Andrea puts the fundamentals of customer experience into practice.

Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn

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