AI readiness goes beyond testing the model.

Even strong AI can fall short when it relies on outdated information, broken workflows, or poor handoffs between AI and human agents.

This week on The Modern Customer Podcast, Seth Johnson, Chief Technology Officer at Cyara, shares what companies need to validate before scaling customer-facing AI.

🎧 Listen to the full episode to learn how end-to-end testing strengthens AI readiness and helps companies scale with confidence.

This episode is sponsored by Cyara.

Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn

For regular updates on customer experience, sign up for her weekly newsletter here. Learn more at www.blakemichellemorgan.com 

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