Karen Martin joins Mark Graban for a wide-ranging Ask the Expert session, answering audience questions on organizational clarity, leadership behavior, value stream mapping, and continuous improvement.
Topics and questions covered include:
Why organizations adopt Lean tools but still lack clarity around priorities, roles, and decision rights -- and the first discipline leaders should adopt to fix it
What to do when senior leadership has lost enthusiasm for the Lean journey
How to prevent "automating waste" when AI and automation enthusiasm outpaces process stability -- and why "a process has to earn the right to be automated"
Whether bloated management layers or frontline cuts are the real problem when economic pressure hits
How to get leaders to recognize their job is to develop people and remove barriers
How to tell whether non-compliance with a mapped process points to a design flaw or an implementation failure
Centralizing vs. distributing CI capabilities -- and why the CI team's real job is teaching, not doing
Why the X-Matrix confuses leaders and what Karen uses instead
The first signs of operational excellence (or its absence) when walking a manufacturing floor
How to influence leadership when there's no top-down sponsorship
Adapting value stream mapping for variable, non-linear work environments
What to do when an organization is too busy fighting fires to improve
Keeping CI momentum through executive and frontline turnover
How to avoid "gemba theater"
What motivates Karen to keep going when teams are stuck
Karen Martin is a two-time Shingo Award-winning author of Clarity First, The Outstanding Organization, Value Stream Mapping, and Metrics-Based Process Mapping. She is the founder of TKMG and TKMG Academy.
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