Leveraging AI for Better Insurance Outcomes From Risk Management to Customer Care - with Mark McLaughlin of IBM

Today’s guest is Mark McLaughlin, Director of Insurance for the Global Industries Unit at IBM. Mark joins us on today’s podcast to explore how AI is transforming the insurance industry. With over three decades of experience, Mark dives into the biggest hurdles in today’s insurance workflows and highlights why AI solutions are more crucial than ever. Later in the episode, he and Emerj Senior Editor Matthew DeMello unpack the role of AI in addressing evolving consumer demands, such as personalized and proactive risk management, and how insurance companies can better support customers when disasters loom. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!