Optus is facing major legal trouble after a catastrophic September 2025 network outage left thousands of emergency calls to triple-zero unanswered — a failure regulators say breaches their legal duty. The ACMA is suing, alleging over a thousand breaches, with potential fines reaching millions. This isn’t the first time: Optus paid $12 million in 2023 for similar failures. An independent review blamed at least ten errors during a system upgrade, including missed early warnings. The regulator’s stance is clear: emergency access isn’t optional — it’s a public safety imperative.
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