Michael Digilio was cut off from water for five months after falling behind on his bill—his daughter helped him pay up. When crews came to restore service, they broke the valve, leaving him with a $3,500 repair bill he can’t afford due to medical issues. His daughter filed a claim, but MUD blamed the homeowner. A neighbor stepped in to help, and after local news coverage, a plumber fixed the valve for free. MUD later covered the cost—after Michael signed a sworn statement swearing no one tampered with the valve. He was overwhelmed with gratitude.
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