A Dundee couple woke up to a stranger in their hotel room after being mistakenly given a key card — a terrifying incident that’s part of a troubling pattern at Travelodge, where staff errors have led to unauthorized access and even assault. The couple cut their trip short, demanding accountability, while the hotel apologized and offered a refund and voucher — but trust is hard to rebuild. Speaking out, they hope to push the chain to overhaul its security protocols before it’s too late.
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