The Mediation Direction framework and Community Relations Unit are now operating nationwide, giving residents more support to resolve neighbour disputes earlier. Why is neighbour noise such a problem here, and could we be making it worse without realising? Daniel Martin speaks to Professor Gan Woon-Seng, Professor of Audio Engineering and Director of Smart Nation Lab, School of Electrical and Electronic Engineering, Nanyang Technological University, and former member of the Community Advisory Panel on Neighbourhood Noise.