In this episode of Scott & Mark Learn To, Scott Hanselman and Mark Russinovich discuss the concept of shipping the org chart, a term used to describe when different teams' outputs are inconsistently integrated, reflecting the organizational structure rather than a cohesive product. Scott recounts his experience test-driving an electric vehicle with a disjointed interface, which made him question the internal coordination within the automaker. Mark explains how Microsoft addresses this issue through standardization and tooling, emphasizing the need for consistent APIs and user experiences. They also debate the balance between maintaining consistency and fostering innovation, and how large tech companies like Microsoft and Apple manage these challenges.
Takeaways:
Establishing UX design standards helps maintain a consistent user experience across features
Inconsistent design or functionality can impact user perception and trust in a product
Integrating quality checks early (shift left) helps prevent issues and reduces later fixes
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