NHS data, global healthcare systems, cancer referrals, the single patient record, A&E pressures - Dr Penny Dash, Chair of NHS England, on what the UK gets right, what it gets wrong, and what it could learn from the rest of the world.
Is there a healthcare system better than the NHS? Steve Roest sits down with Penny Dash — former hospital doctor, ex-McKinsey European healthcare lead, and now Chair of NHS England - for one of the most wide-ranging conversations the show has had. After more than four decades in the system, she remains a rare voice of optimism: a realist who never sugarcoats, but always sees the potential for things to be better.
In this episode:
Why there's no clear winner among global healthcare systems, and what the UK still leads on
Why Dr Dash believes India could lead the world in healthcare
How Germany prices surgery like a market to manage waiting lists
Why your GP and hospital records still don't connect
The single patient record debate, and thirty years of the same resistance
Why "don't come to A&E" is the wrong message
Why most urgent cancer referrals now find nothing
0:00 Is there a better system than the NHS? 0:51 Intro 2:26 Staying optimistic after 45 years in healthcare 5:44 Which countries do healthcare best 9:19 Why India could lead the world in healthcare 11:50 How Germany prices surgery like a market 19:12 Innovation vs adoption: the 17-year lag 27:41 The single patient record debate 42:22 Why your GP and hospital records don't connect 47:48 "Telling people not to come to A&E is our failure" 56:31 Why 9 in 10 cancer referrals find nothing
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