In this episode, Kevin Werbach is joined by Reggie Townsend, VP of Data Ethics at SAS, an analytics software for business platform. Together they discuss SAS’s nearly 50-year long history of supporting business’s technology and the recent implementation of responsible AI initiatives. Reggie introduces model cards and the importance of variety in AI systems across diverse stakeholders and sectors. Reggie and Kevin explore the increase in both consumer trust and purchases when they feel a brand is ethical in its use of AI and the importance of trustworthy AI in employee retention and recruitment. Their discussion approaches the idea of bias in an untraditional way, highlighting the positive humanistic nature of bias and learning to manage the negative implications. Finally, Reggie shares his insights on fostering ethical AI practices through literacy and open dialogue, stressing the importance of authentic commitment and collaboration among developers, deployers, and regulators.
Reggie Townsend oversees the Data Ethics Practice (DEP) at SAS Institute. He leads the global effort for consistency and coordination of strategies that empower employees and customers to deploy data driven systems that promote human well-being, agency and equity. He has over 20 years of experience in strategic planning, management, and consulting focusing on topics such as advanced analytics, cloud computing and artificial intelligence. With visibility across multiple industries and sectors where the use of AI is growing, he combines this extensive business and technology expertise with a passion for equity and human empowerment.
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