Beyond the Backlog - What Can We Learn from the Current State of the NHS? Lessons for Every Workplace

This week, we discuss Lord Darzi's report about the state of the NHS. The NHS is a crucial part of our lives, both in moments of joy and crisis, and it's widely recognised that it faces significant organisational challenges. But are these challenges unique? We delve into similar problems in other organisations, from perpetual restructuring and backlog management to ignoring customer feedback. Additionally, James recounts his experience trading the sophisticated company at the South...