This week, I had the pleasure of speaking with Markus Rentsch, CEO of Remark-able, where he spends his time consulting and building products to help CS orgs navigate Customer Value Led Growth initiatives.
Markus and I share some commonalities, the first of which is that we are both native German speakers and are from the Vienna area - though admittedly I haven't lived there in years. The second, and probably most important/relevant is that we share a love for Customer Success and talk about a variety of topics related to the practice in this conversation, including:
ChatGPT and trusting (or not trusting) Generative AI.
Customer Value Led Growth (CVLG) vs Product Led Growth
How Apple excels at CVLG by providing value to a broad set of people
Data hygiene and how to solve for common data issues
Aligning the entire organization around customer goals
Polling exiting customers
5 Whys as a great tool for root cause analysis
CS in EMEA vs Americas and how innovation tends to move from west to east
Evolution of Digital CS due to current economic conditions
Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media. Learn more at: https://www.lifetimevaluemedia.com
Podden och tillhörande omslagsbild på den här sidan tillhör
Alex Turkovic. Innehållet i podden är skapat av Alex Turkovic och inte av,
eller tillsammans med, Poddtoppen.
