Why Your Frontline Employee Turnover Is High

<![CDATA[

Many people blame the shortage of low-wage workers on the enduring impact of the pandemic. But management professor Joseph Fuller and senior researcher Manjari Raman of Harvard Business School say that the real reason has been long in the making. Their studies show that companies view low-wage workers as people who will be in the job only for a short time. Instead, the researchers find that these employees are loyal and want development and a clear path to career advancement. The researchers share practical suggestions for how leaders and managers can do better in hiring, development, and mentoring. Fuller and Raman wrote the HBR article “The High Cost of Neglecting Low-Wage Workers.”

Key episode topics include: career development, talent management, hiring, recruitment, promotions, leadership

HBR On Leadership curates the best conversations and case studies with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.

• Listen to the original HBR IdeaCast episode: Stop Neglecting Low-Wage Workers
• Find more episodes of HBR Idea Cast
• Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.

]]>