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Problem Solving VIII - Defining the Span of Control to Enable Problem Solving

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In this episode, Mark DeLuzio talks about Lean Horizons' Managing Director Jon Boucher discussing the span of control necessary for problem-solving. In particular, Mark and Jon address the following:

What is span of control, and why is it important for any lean journey Problem Solving – What is the definition of a problem? What is meant by standards? How do you begin, how deep do you go, and what is the timeline? What is the purpose of a line? (to expose the problems) Who "owns" problem-solving? What is the role of the operator?

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Lean 911

Problem Solving VIII - Defining the Span of Control to Enable Problem Solving

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