Many businesses still focus solely on financial metrics to understand why they are underperforming. However, one crucial factor is often overlooked—the well-being and happiness of employees who contribute to those results.
Mark Price, former Marketing Director of Waitrose and founder of WorkL, discusses the critical role of employee happiness in driving business success. Drawing from his 32-year career at the John Lewis Partnership, Mark shares valuable insights into the direct impact of a positive work environment on productivity, employee retention, reduced absenteeism, and overall business growth. He also reflects on his experience turning around Somerfield stores by prioritising staff happiness; leading to remarkable improvements in performance.
Mark introduces a six-step framework for cultivating a happy workplace, providing actionable strategies for measuring and improving employee satisfaction, as well as the pivotal role leadership plays in fostering a thriving workplace culture. Whether you're a business owner, manager, or employee, this episode reveals why happiness at work is not just a "nice-to-have" but a key driver of long-term, sustainable success.
Mark’s tips for a happy workplace:
Understanding the six-step framework: Reward and recognition. information sharing, empowerment, instilling pride, well-being, and career development
It’s all about leadership: know where we’re going and why
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