Only 41% of UK SMEs say their workforce has the skills to use AI effectively. Only 45% say their AI investments have delivered a measurable return. Donald Boyd is not surprised. He has watched firms buy AI products without understanding their own processes first and then wonder why nothing changed.
In this episode of Fresh Perspectives, Rob Brown talks with Donald Boyd, UK Head of Growth at Azets, about what is actually happening with AI adoption inside UK SMEs. Donald's view is direct. The best use of AI right now is not AI out of the box. It is a root-and-branch understanding of business processes first. What many SMEs are buying instead is AI lipstick on existing software at higher prices.
Donald and Rob also get into Making Tax Digital, why the shift from once-a-year compliance to four or five annual touchpoints is a commercial opportunity disguised as a regulatory burden, the case for government R&D support targeted at business process analysis rather than AI credits and why hiring a young person may be the most practical AI strategy available to a 10-person firm right now.
Connect with Donald Boyd on LinkedIn.
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Fresh Perspectives is the business podcast from Azets where advisers, experts and leaders share fresh thinking to help you move forward with confidence.
Each episode explores real-world challenges and opportunities for business owners and entrepreneurs, from finance and growth to leadership and technology.
Formerly Bang The Drum, the show continues Azets’ commitment to sharing practical advice, new ideas and inspiring stories from across the business community.
This podcast has featured at #1 in the Apple Podcast charts for Management podcasts and #19 in the Apple Podcasts charts for Business podcasts.
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Find more about Azets at www.azets.com.
Contact us at podcast@azets.co.uk.
