Why is operational excellence so important and what does it take to achieve it, especially in a sustainable company? All this and more will be answered when I have a great conversation with an expert on the matter, namely Marianne Page, author of several books on the topic. To Marianne, operational excellence can be as simple as “doing what you say you will, when you say you will, and to the standard expected”. And however easy that sounds, it's not always easy to deliver.
With fast-food restaurant McDonald’s as a recurring example of what it means in a practical sense, Marianne takes us through several aspects of how to practice operational excellence. You’ll hear about “sticky systems” and why a leader's values and the sort of business they want to build is key to getting and maintaining the right people to your (sustainable) business. Because however you may have a fantastic vision to impact millions of people, the first people you need to impact positively are the ones who work with you.
**You can hear about: **
The importance of hiring people who share the values you have about being a force for good company and how the right people can help your company achieve being just that
That trust is the glue that holds a business together – both the business to its customers as well as the leader to the team within the business
How you make a connection between having stability and systems and at the same time wanting to develop and change
The “3-1-90” system and how your business also can use this system to prepare for what’s coming
That you should start thinking about, implementing, and building your operational excellence from day one, whether you are a sustainable business or not
Why communication – both internally and externally is important
**Mentioned in this episode: **
Marianne Page website:
https://mariannepage.com/
Marianne Page on LinkedIn:
https://www.linkedin.com/in/mariannepage/
Marianne’s books: Simple Logical Repeatable, Process to Profit and Mission: To Manage:
https://mariannepage.com/books/
The onboarding system Trainual:
https://trainual.com/
Looking for a competitive edge? **
Invest 3 min answering some quick simple questions about your business. Discover how well you are suited to get business success with sustainability: greenprofit.scoreapp.com
International Bestselling Book: **
If you want a recipe for how to work with sustainability in a way that is good for business and for the world then check out my Amazon international bestselling book “Making sustainability profitable – a leaders guide to growing a thriving business that makes the world a better place”. You can get it from Amazon and other major bookstores.
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