This time, Lau + Rich get into it with none other than Savannah. Savannah could not be a more to Hello Adorn. Why? Because she handles all things customer care. From helping people track down their orders to making sure they find what they are looking for to bursting into happy tears when a customer shares a touching story, it is how Sav spends her days. But she’s so much more than that. The three get into Sav’s origin story, how she came to the Hello Adorn family, wild HA customer care stories, bad vacations, sandwiches, and more. Plus, the fan favorite Name That Piece (vague reviews are read, guesses are made about which jewelry piece they are referring to). The ep overflows with kindness and laughs and is NOT to be missed, if you’re into that sort of thing.