One thing I've noticed across nearly every AI conversation this year is that organizations are becoming much more focused on outcomes than technology. At Boomi World Tour London, I sat down with Azin Nylander from Cognizant to discuss what customers are actually asking for when they begin their AI, automation, and modernization journeys.
The answer is often simpler than many people think.
They want faster decision-making, better access to data, reduced complexity, and the ability to scale innovation without constantly rebuilding their technology stack.
We explored:
• The business challenges driving enterprise modernization initiatives
• How organizations are approaching AI and automation investments
• What successful data modernization projects have in common
• The role integration plays in creating AI-ready enterprises
• Why customer outcomes remain the most important success metric
I particularly enjoyed hearing Azin's perspective on where enterprise transformation efforts are headed and how customer expectations continue to evolve.
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