How do we keep healthcare personal in a tech-driven world? This week, we’re joined by David Weisman, Chief Experience Officer at NYC Health + Hospitals in Queens, to explore why a human-centered approach is critical to the future of healthcare. David shares how the pandemic reshaped the patient experience, why personal touch still matters, and where AI can enhance but never replace human connection in healthcare.
Discussion points:
Ensuring personalization remains a priority while AI become more popular in healthcare
Notable differences in the adoption and acceptance of Customer Experience among different generations, from Baby Boomers to Millennials
The roadblocks standing in the way of a customer-centric hospital experience
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