In today's episode, Mark takes inspiration from George Constanza, the perpetually underachieving and romantically inept character from Seinfeld, to confront his negative business habits. In the episode "The Opposite," George realizes that he's always followed his intuiton, but every decision he's made has turned out to be wrong -- he's dissapointed in where his life has ended up, and in his failures with women. So, he decides to do the opposite, that is, everything his intuition tells him to do, he does the opposite. The result is predictably hilarious, and leads to George talking to women previously out of his league, and eventually landing his dream job managing the New York Yankees.
Mark has started employing the "Constanza Protocol," as he calls it, in business, as a way to break negative habit loops. As he has stated on multiple episodes, Mark struggles with the idea of having and managing employees (even good ones!) and his urge is to retreat to work he can do on his own -- like automating tasks or building new software tools. Under the Constanza Protocol, however, he has to do the opposite and instead run toward the manager/employee relationship, schedule calls and check ins, talk about hours and whether his employees are feeling happy about their workflow.
Maybe he won't be as successful as George, but it is a useful way to recognize your negative patterns and break out of them.
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