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Episode 241: Building an AI-Ready Workforce Without Losing the Human Touch - Laura Pocock, Director of People & Culture, BT Business

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As technology reshapes the workplace, Laura shares how BT Business is preparing its people for one of the biggest workforce transformations in decades. Laura explains why creating an AI-ready workforce requires more than new tools - it demands investment in mindset and continuous learning at every level of the organisation. 

Laura explores how BT is combining human-centred design with AI adoption, embedding learning into the flow of work and equipping colleagues with the confidence to use AI safely, productively and responsibly. From large-scale AI training programmes to AI apprenticeships, Laura highlights how organisations can empower employees to adapt to changing roles. 

Throughout the conversation, Laura emphasises the importance of keeping people at the centre of transformation. Her message is clear: organisations that focus on curiosity, capability and human potential will harness AI while strengthening both employee and customer experience. 

Free online Lunch & Learn with Coca Cola and Kantar: AI in TA & Onboarding

Tuesday 23 June 1-2pm BST

Digitalising your Talent Attraction and Onboarding processes is one thing. Knowing where AI fits - and where it doesn't - is quite another.

Many of your peers are at exactly this crossroads right now. Excited by the possibilities, but conscious of the risks. Keen to move faster, but not at the cost of the human moments that matter most.

Join our free online lunch & learn, we'll share the findings from our research in partnership with The Talent Labs, and you'll hear from Heidi Eckersley, Global Talent Acquisition Leader at Kantar and Suzy Jearum, Global Digital Employee Experience Lead at Coca-Cola Europacific Partners.

From productivity gains to employee experience wins, you'll leave with insights and ideas you can consider for your organisation too.

Join us! Book your place here:  AI in Talent Attraction Onboarding webinar

 

Are you looking for your next great read that inspires you and helps your work? 

Our book of the month for June is Rebel Ideas: The Power of Diverse Thinking, by Matthew Syed.

We're all navigating more complexity than ever right now. AI, shifting workplace expectations, doing more with less, and still making work feel human. 

Rebel Ideas by Matthew Syed provides a resource for how. His argument: the teams who solve the hardest problems aren't the ones full of the best individual thinkers, they're the ones who think differently from each other. A brilliant book on why diversity of thought helps us solve complex problems.

Head to UpliftingPeople.com to grab your copy, and we hope you enjoy this month's Uplifting Book.

Podden och tillhörande omslagsbild på den här sidan tillhör Cecilia Crossley. Innehållet i podden är skapat av Cecilia Crossley och inte av, eller tillsammans med, Poddtoppen.