#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services

Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers.

We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs while cutting costs. We also get into the real challenges of bringing AI into traditional call centers and what’s coming next in the AI space. 

If you want to know how AI can boost efficiency and improve customer service, this episode is packed with insights.

Special Thanks to Avoca

Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
 
Click here to schedule a demo: https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2025-01

Special Thanks to Modernize

We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. 

If you’re serious about boosting your leads, definitely check them out: https://modernize.com/pros/leads?utm_campaign=owned-podcast

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Tyson Chen on Linked In: https://www.linkedin.com/in/tysonchen17/

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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