How do you turn a skeptical organization into a believer in the power of Learning & Development? We interviewed Mitchel MacNair, Director of Talent Development and Learning at Crown Castle to find out. Mitchel takes us on a journey from his unconventional background in nuclear engineering and the Navy to leading transformational change in L&D. He tells us how he reshaped Crown Castle’s learning function by aligning it with business strategy, building credibility through data-driven results, and elevating its impact across the organization. You will want to hear this episode if you are interested in...
How Mitchel’s background in the Navy prepared him for L&D leadership [4:35]
Handling the loss of 50% of the L&D team within Mitchel’s first six months [6:20]
How organizational chaos impacts strategic L&D changes at Crown Castle [9:29]
Transforming L&D from "order takers" to strategic business partners [10:58]
The role of the principal designer in Crown Castle’s L&D success [13:20]
Collaborating with other functions to focus on outcomes [15:10]
Why obtaining business performance data early is critical for L&D success [18:17]
Demonstrating a 192% increase in services sold through L&D programs [23:00]
How Crown Castle developed their AI policies [35:10]
L&D’s role in Crown Castle's skills strategy and future talent planning [41:00]
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