In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings together discussions from two separate CMSWire TV "Beyond the Call" interviews, featuring Barry Cooper, president of NICE’s CX Division; Tom Laird, CEO of Expivia; and Keith Farley, SVP of Individual Voluntary Benefits at Aflac.
Podden och tillhörande omslagsbild på den här sidan tillhör Dom Nicastro. Innehållet i podden är skapat av Dom Nicastro och inte av, eller tillsammans med, Poddtoppen.
